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RMA

For discontinued/old version products, if they are no longer repairable, we may suggest a trade-in upgrade for you, and in this case extract cost may incur.

Before sending in your equipment, please e-mail Cine Gears first,

you can send it to rma@mail.cinegears.com .

Step 1: To request a RMA (Return Merchandise Authorization ) case number,

please provide with the following information:

  • (1) Customer Name
  • (2) Return Shipping Address
  • (3) Contact Phone Number
  • (4) Purcheash date
  • (5) Explain the Reasons for your RMA
  • (6) Photos or video of the product issue

To request a Return Material Authorization, please send us the information above. This email is mandatory for all returns and repairs and must be completed in full to initiate a return or repair (including warranty issues).The email that will be sent to you upon completion must be printed and included with your returned hardware.

Cinegears will send you a confirmation email with a RMA case number, One of our representatives will work with you on a case by case basis to determine your repair timeline. International repairs might take longer.

 

Step 2: Sending in your equipment for service,

Our technical support team will contact you as soon as we receive and assess the return equipment.
For tracking, receiving, and repair purposes.Please note the following:

  • (1) Email cinegears with your shipment tracking number,
  • (2) Your equipment and Printed RMA email from cinegears be completed in full to initiate that agree the Cinegears RMA Terms and Conditions
  • (3) For Outside of North America customer, a copy of all documents plus all the other information you provide, to your shipping company when you ship. Very important!!!

All customers please send your equpment to:

Cine Gears INC.

1927 Boblett ST,

Blaine, WA, 98230 USA

Tel: 1 360 961-0816

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Cinegears RMA Terms and Conditions

  •  Cinegears is not responsible for any shipping fee, import/export duty or tax.
  •  The repair process usually takes 4 to 8 weeks from time of our receiving your package. Non-standard requests may exceed this time frame.
  •  If the quality issue is due to manufacturing defect, a repair fee will not be incurred. Issues caused by misuse or physical damage may incur a service fee.
  •  For all international shipments, be sure to mark the package as being a warranty repair.
  •  Your RMA will not be processed without a signed copy of this form.

If a quality issue due to Cinegears’ materials or workmanship occurs within 30 days of receiving your product no repair fee will be incurred and we will cover standard return shipping. It is the Customers responsibility to make Cinegears aware of the issue within those 30 days.

If a quality issue due to Cinegears’ materials or workmanship occurs after 30 days of receiving your product no repair fee will be incurred but the return shipping will be the responsibility of the customer. It is the Customers responsibility to make Cinegears aware of the issue within 30 days of receiving their product.

If the issues and repairing requires further discussion, we will contact you to discuss the details.

Cinegears will not accept any package that incurs duties, taxes, and/or any other fee. If fees are incurred, we will notify you and give you the opportunity to cover the fees before the package is returned to sender. Cinegears can not provide documentation beyond your original invoice for customs or other import.

[SPECIAL NOTICE] As the repairing studio is suffering from technician shortage due to nature disaster or pandemic, the repairing term may take longer.