Dear Customer: We are working to get back to normal operation. We appreciate your patience during this challenging time. At the moment our customer service is by Appointment or Zoom Meeting only. Updated On: September 10th, 2021
To request a Return Material Authorization, please complete and submit the following form. This form is mandatory for all returns and repairs and must be completed in full to initiate a return or repair (including warranty issues).
The request will be processed and the return address will be emailed to you. The form that will be sent to you upon completion must be printed and included with your returned hardware.
Our technical support team will contact you as soon as we receive and assess your equipment.
You must provide a shipping tracking number, printed RMA email and a picture of the return equipment and sent it to firstname.lastname@example.org for tracking, receiving, and repair purposes.
If a quality issue due to Cinegears’ materials or workmanship occurs within 30 days of receiving your product no repair fee will be incurred and we will cover standard return shipping. It is the Customers responsibility to make Cinegears aware of the issue within those 30 days.
If a quality issue due to Cinegears’ materials or workmanship occurs after 30 days of receiving your product no repair fee will be incurred but the return shipping will be the responsibility of the customer. It is the Customers responsibility to make Cinegears aware of the issue within 30 days of receiving their product.
If the issues and repairing requires further discussion, we will contact you to discuss the repair fee.
Cinegears will not accept any package that incurs duties, taxes, and/or any other fee. If fees are incurred, we will notify you and give you the opportunity to cover the fees before the package is returned to sender. Cinegears can not provide documentation beyond your original invoice for customs or other import.
Please view the following operational guides to see if they can help with questions/issues you may have.
Follow Focus Operation Guide
Cinegears Ghost Eye Wireless Video Transmission Channels Setting for Multiple Receivers
One of our representatives will work with you on a case by case basis to determine your repair timeline. International repairs might take longer. Thanks for understanding.
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