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Shipping

Consumer Agreement

 

  • Shipping & Delivery

At this time, CINE GEARS, INC. ships merchandise to locations within the United States and U.S. territories, including Alaska, Hawaii, Puerto Rico, Guam, and the US Virgin Islands. Additionally, CINE GEARS, INC. ships merchandise to Canada and Mexico, but not to other international locations. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.

  • Shipping Policy North America Shipping

Most of our product in stored in our inventory in North America, making next-day delivery possible for North American customers with an additional shipping charge. Our in-stock orders are shipped via courier. ALL shipments have a tracking number, insurance, and require a signature for delivery. We combine shipping upon request, should additional items be added to an order prior to shipping. Buyers must provide a valid shipping address and phone number during checkout so we can include this on your shipment; we are not responsible for incorrect shipping information provided by the customer. This will prevent any delays in shipment and it will allow us to contact you if there are any delivery issues. Orders that are returned back to us due to wrong or incomplete address are subject to additional shipping charges before a second shipment is issued. Unless otherwise stated in the offer, we ship orders within 3 working day after payment received. Standard orders made on Saturday-Sunday will not be shipped until Monday.

  • International Orders

Customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient of your order and vary from country to country. Contact your local customs office for details.

Shipping laws are different in each country. It is your responsibility to check with your Customs office to verify whether the country to which you are shipping permits the shipment of your products. CINE GEARS, INC. is not responsible for any direct, indirect, punitive, or consequential damages that arise from improper international shipping practices.

Import duties, taxes, and other related charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We are not responsible for all customs related charges: GST, DUTY, TARIFFS, TAXES, etc. Additional shipping charges may be collected by the delivering freight (shipping) company or when you pick the item up. Delivery time is not guaranteed if your item is held by customs. If the parcel returns due to the buyers refuse to pay the customs fee, we will not send the parcel again before receiving additional shipping fees. Customers may not cancel an order or ask for a refund due to customs or other related import fees. We are PayPal Verified. The safest and most secure way to pay is via Paypal. You can also pay with other payment methods, and for more information please contact your bank. Immediate payment is required in order to complete the purchase; orders will not be sent prior to receipt of payment. If using PayPal, please make sure that your address is confirmed; we reserve the right to cancel purchases from buyers without a confirmed address. If the shipping address is not correct, we will not take any responsibly for the loss of the item. Item availability is subject to change without notice. If payment is not cleared by the 4th day, an unpaid item case will be filed following an unpaid strike to the buyer’s PayPal ID. We will not ship items until payment is cleared and shipping address is confirmed.

International orders will be dispatched within 1-2 weeks of payment receipt. Express rush of orders may be possible, but is not guaranteed. Express shipping is possible for additional cost. Contact CineGears customer service for further information.

  • Sales Tax

CINE GEARS, INC. charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.

Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer’s responsibility. We are not responsible for all customs related charges: GST, DUTY, TARIFFS, TAXES, etc. Additional shipping charges may collected by the delivering freight (shipping) company or when you pick the item up.

  • Warranties

The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. CINE GEARS, INC. makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. CINE GEARS, INC. SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL CINE GEARS, INC. BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

— OR Depending on State —

The information and content on this server is provided “as is” with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by CINE GEARS, INC..

The references and descriptions of products or services within the Web site materials are provided “as is” without any warranty of any kind, either express or implied. CINE GEARS, INC. is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information (“advertisers”), and not CINE GEARS, INC..

The inclusion of material on this server does not imply any endorsement by CINE GEARS, INC., which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although CINE GEARS, INC. tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.

  •  Warranty Policy

North America Warranty Every product we provide 1-year North American warranty and 2-Year manufacture warranty, which includes service labor and shipping cost. Please provide receipt for repairing and exchanging. We offer a 30-day exchange policy from the original ship date for most merchandise. A defective product can be returned for a full refund or exchange within 7 days of receipt. After 30 days, only the manufacturer’s warranty applies and no returns or exchanges will be accepted.

World Wide Warranty For customer outside of North America, we also 1-year warranty and 2-Year manufacture warranty for every product, but not including the shipping cost. Customers should pay for the shipping cost if maintaining is needed. Please provide receipt for repairing and exchanging. We offer a 30-day exchange policy from the original ship date for most merchandise. A defective product can be returned for a full refund or exchange within 7 days of receipt. After 30 days, only the manufacturer’s warranty applies and no returns or exchanges will be accepted.

Return Policy

You may purchase merchandise from this Web site by using any one of the payment options listed in (link to Payment Options). CINE GEARS, INC. reserves the right to change its payment procedures at any time without prior notice to you.

Non-Returnable or Exchangeable Items: Any product with a service activation feature (Software,Furmware, APPs, Shaders, Cinema Camera, Cine Lens, and Onset Technical Support) Item has been modified or marked Filled out extended warranties Items having their UPC Labels or Bar Codes cut or removed Physical damaged items after being signed for in good condition Items that have been installed, physically altered, or where wires have been cut Closeouts and refurbished items

  •    Return Shipping

Return shipping is non-refundable. Shipping costs from original order are non-refundable. Customer will be refunded for the item price but not the shipping costs. Shipping costs for packages that are refused is non-refundable. The customer is responsible for the shipping both ways if the package is refused. All returned merchandise must be in the original packaging with the UPC or bar code intact. All components, manuals, registration card(s), software, cables & accessories must be included. We reserve the right to return merchandise that does not meet the criteria. Return products must be in its original, unopened box, in order to receive a full refund. Any opened or used equipment will be subject to a restocking charge that will be determined by CINE GEARS, INC. on a case by case basis. All returns are at the discretion of CINE GEARS, INC. Management. We will not accept returns because of a change of mind, if you are not sure that you want the item, don’t purchase it. We reserve the right to cancel the order at any time for any reason.

  • Miscellaneous

VOID WHERE PROHIBITED:

Although the information on this Web site is accessible worldwide, not all products or services discussed in this Web site are available to all persons or in all geographic locations or jurisdictions. CINE GEARS, INC. and the advertisers each reserve the right to limit the provision of their products or services to any person, geographic area, or jurisdiction they so desire and to limit the quantities of any products or services that they provide. Any offer for any product or service made in the materials on this Web site is void where prohibited.

GOVERNING LAW: In the event of litigation both parties agree that the Law of the State of business registration of CINE GEARS, INC. shall apply and both parties shall consent to the jurisdiction of said State’s courts, or in the event of diversity of citizenship, the United States District Court for the (District). Both parties expressly waive a trial by jury.

MISCELLANEOUS: The Terms and Conditions constitute the entire agreement between you and CINE GEARS, INC. with respect to this Web site. The Terms and Conditions supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and CINE GEARS, INC. with respect to this Web site. No modification of the Terms and Conditions shall be effective unless it is authorized by CINE GEARS, INC. If any provision of the Terms and Conditions is found to be contrary to law, then such provision(s) shall be constructed in a manner to closely reflect, as much as possible, the intentions of the parties, with the other provisions remaining in full force and effect.

  • Store Hours 9:30 – 4:30 PST

Customer service is available as defined on the Contact Us page of this Web site.